Payment Methods LPSM accepts the following payment methods: 1. Kpay 2. Credit Card 3. FPS (Bank Transfer) 4. Apple Pay 5. Google Pay Return & Refund Policy Thank you for shopping with LPSM Food & Meat Due to the perishable nature of our products (frozen meat and food items), our return and refund policy is designed to ensure food safety while protecting your rights as a consumer. Please read the following terms carefully. 1. Perishable Goods Policy For health and safety reasons, we do not accept physical returns of food items once they have been delivered. Once a perishable product leaves our temperature-controlled environment and is accepted by the customer, it cannot be resold or returned to our inventory. 2. Eligibility for Refunds or Replacements We want you to be completely satisfied with your purchase. You may be eligible for a refund or a replacement if: • Damaged Packaging: The vacuum seal or primary packaging was punctured or broken upon arrival. • Quality Issues: The product shows signs of spoilage or is unfit for consumption upon delivery. • Incorrect Items: You received an item different from what you ordered. • Missing Items: An item listed on your invoice was not included in your delivery. 3. Reporting an Issue (The 24-Hour Rule) Due to the nature of frozen goods, any issues must be reported within 24 hours of delivery. To file a claim, please contact our support team at [Your Email Address] or [Your Phone Number] with the following information: 1. Order Number. 2. Clear Photos of the product, the packaging, and the shipping label. 3. Description of the issue (e.g., "Package arrived thawed," "Incorrect cut of meat"). 4. Batch Number/Expiry Date if applicable (found on the product label). Claims made after 24 hours of the recorded delivery time may be denied as we cannot verify the storage conditions of the product after it was received. 4. Refund Process Once your claim is reviewed and approved: • Refunds: A credit will be applied to your original method of payment. Please allow [5–10] business days for the transaction to reflect on your statement. • Replacements: If you prefer a replacement, we will ship the item(s) at no additional cost to you on our next available delivery slot. 5. Non-Refundable Scenarios We cannot offer refunds or replacements in the following circumstances: • Incorrect Address: If the delivery fails because an incorrect or incomplete address was provided. • Unattended Delivery: If the courier delivers the package within the scheduled window, but no one is available to receive it/bring it indoors, leading to thawing or theft. • Change of Mind: We do not offer refunds if you simply changed your mind or decided you no longer want the product after it has been shipped. • Taste Preferences: While we strive for the highest quality, refunds are not typically issued based on personal taste preferences. 6. Order Cancellations Orders can be cancelled for a full refund if the request is made at least [24–48] hours before the scheduled shipping/delivery date. Once an order has been packed and dispatched to our cold-chain courier, it can no longer be cancelled. Privacy Policy • Last updated: 01 Dec 2025 • At LPSM Food & Meat we are committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and protected when you visit or make a purchase from our website. • 1. Personal Information We Collect • When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. • Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including: • Identity Data: Name and surname. • Contact Data: Billing address, shipping address, email address, and phone number. • Financial Data: Payment information (credit card numbers, etc.). Note that we do not store full card details on our servers; these are handled by secure, encrypted payment processing systems. • Transaction Data: Details about products you have purchased from us. • 2. How We Use Your Personal Information • We use the Order Information that we collect strictly to fulfill any orders placed through the site. This includes: • Processing your payment information. • Arranging for the delivery of your frozen goods. • Providing you with invoices and order confirmations. • Communicating with you regarding your delivery status. • Screening orders for potential risk or fraud. • 3. No Third-Party Sharing • We value your privacy and do not share, sell, rent, or lease your personal information to third parties for marketing, advertising, or any other commercial purposes. Your data is handled exclusively by LPSM Food & Meat for the sole purpose of order fulfillment and customer support & internal promotion only. • 4. Data Retention • When you place an order through the site, we will maintain your Order Information for our records to facilitate your purchase history and customer service needs. • 5. Security • The security of your personal information is important to us. We use industry-standard encryption and security protocols to protect your data during transmission and storage. We take all reasonable precautions to ensure your data is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. • 6. Your Rights • Depending on your location, you may have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. • 7. Cookies • We use cookies to enhance your browsing experience, remember your cart items, and understand site traffic. You can choose to disable cookies through your individual browser settings, though this may affect the functionality of our online store. • 8. Changes • We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Contact Us If you have any questions about our policy or need assistance with an order, please reach out: • Email: lpsm.hkltd@gmail.com • Phone: +852 6634 1882